Return & Exchanges

We want you to be completely satisfied with your purchase from our baby shop. If for any reason you are not satisfied, please let us know and we will do our best to make it right.

Returns

If you are not satisfied with your purchase, you may return it for a full refund or exchange within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Return shipping costs are the responsibility of the customer.

To initiate a return, please email us at [email protected] or WHATSAPP: 0715 486 633 with your order number and reason for the return. We will provide you with instructions on how to return your item.

Please note that personalized and customized items cannot be returned or exchanged.

Exchanges

If you would like to exchange an item for a different size or color, please email us at [email protected] or WHATSAPP: 0715 486 633 with your order number and the item you would like to exchange. We will provide you with instructions on how to exchange your item.

Please note that exchange requests are subject to availability. If the item you would like to exchange is no longer available, we will issue you a refund.

Damaged or Defective Items

If your item is damaged or defective, please email us at [email protected] or WHATSAPP: 0715 486 633 with your order number and a photo of the damage or defect. We will provide you with instructions on how to return your item for a refund or exchange.

Please note that we cannot accept returns or exchanges for items that have been damaged due to misuse or improper care.

Refunds

Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Please note that shipping and handling fees are non-refundable.

If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at [email protected] or WHATSAPP: 0715 486 633

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